In today's fast-paced, highly competitive world, change is inevitable. Organizations must respond to change to remain competitive and customer-focused. Change is not only driven by forces outside the company, from enhancement requests to bug reports, it is also driven by economic, organizational and regulatory changes. Internal enterprise IT systems also need to meet service level agreements (SLAs), and provide the level of flexibility and adaptability to change that was promised by the implementation of service oriented architectures (SOAs).

This white paper addresses five of the foremost change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.