Business Service Management (BSM) is a relatively new term in the IT management community. Over the last few years, it has become a sort of buzzword--many vendors are adopting the term and using it to market their products and services. The average executive is now inundated with vendors and products all claiming to deliver BSM--whatever that means.

The purpose of this business training white paper is to explain what BSM is and what it isn't. It will describe BSM benefits, where the term comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.